Have a question? Browse questions below for a quick answer! If you need more information, please email us at firstname.lastname@example.org
What Does the Professional Detangler Do?
The Professional Detangler gives you everything you need to develop the most defined yet voluminous curls, it does this by
- Curl clumping
- Gently detangling dry / wet curls
- Providing even product distribution
- Stopping hair breakage
- Minimizing frizz / Increasing hair strength
- Helps condition and add shine by distributing natural oils throughout the hair
- Helps promote shinier, healthier-looking hair by massaging scalp and stimulating hair follicles
- Helps to repair broken bonds and rejuvenate hair
Where do you ship to?
We ship WORLDWIDE! We are proud to ship throughout the US and worldwide!
For all USA shipments, we use priority shipping through USPS. You can track your package from when it leaves our warehouse through its final destination.
For all international shipments, we use DHL, the world’s leading logistics provider. We offer express 3-6 day shipping.
What are the different international shipping options?
Once your order has been processed, DHL Express typically delivers your order within 3-6 days to your shipping address. At times, you may be asked to pick up your package at a DHL office or provide delivery instructions via phone or email. To ensure you receive your package without delay, please provide the best contact phone number during checkout.
Processing can take 2-3 days depending on if you placed your order on a weekend or around a Holiday. Once the package arrives in your country, DHL hands the package off to your local post office or a local courier for delivery to you. At times, you may be asked to come into your local post office to claim the package in person.
Which international option is better?
We highly recommend using our DHL Express option as it is the fastest, most convenient and most secure method. Shipments typically take between 3 – 6 days (after processing) and are fully-trackable. Your DHL tracking link is included with your shipping confirmation email.
What are your shipping charges?
Exact shipping and delivery charges are determined by your location and the package weight. Please utilize the shipping calculator at checkout for your specific shipment cost. USA shipping starts at $3.89 for First-Class through the USPS. International shipping starts at $30 for DHL Express Shipping.
When does the package ship?
Orders are processed for shipment within 36 hours, Sunday - Friday morning. Processing may take longer if the order was placed around the Holidays or on a weekend.
Orders placed Friday, after 10 am PT will be processed late Sunday evening.
If Friday or Monday was a Holiday, please add an additional day for processing.
How long does shipping take?
U.S.A. shipments can take 3-5 days after processing.
If the order is placed during a weekend or holiday, processing can take 2-3 days. International shipments vary by destination and shipping method.
Will I be charged duty fees?
Our company is based in the USA. All of our US orders are free of duty fees.
While most of our orders are free of any Import Taxes or Duty Fees, we cannot be held responsible for any taxes, seizures or fees from importing our product. By complying with all local standards and regulations, we do our very best to avoid any possible charges your country may assess on your shipment. The final decision is decided by your country's import regulations. You may contact your local customs agent if you have any questions regarding additional fees on your shipment.
How do I track my package?
We send a tracking link to track your package in all shipping confirmation emails.
I did not receive a shipping or order confirmation?
Please email us at email@example.com to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.
Is my credit card information secure?
Yes! We use an encryption service to process your payment, your credit card information is hidden from us.
What is your refund policy?
We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee. Please contact our support team at firstname.lastname@example.org within 30 days of your received order for an RMA. Our customers are responsible for paying for the shipping cost to send back returning product.
P.O. Box 10450, Los Angeles 91309, United States
If you need more information, please email us at email@example.com